Frequently Asked Questions
Who is eligible for a replacement vehicle after an accident?
You may be eligible if you were involved in a car accident and you were not at fault, or if liability is still being assessed. Eligibility depends on accident circumstances and insurance involvement.
Do I have to pay for the replacement car?
If you are not at fault, there is typically no upfront cost. The hire charges are recovered directly from the at-fault driver’s insurance company.
What type of replacement vehicle will I receive?
We provide a like-for-like replacement vehicle based on what you normally drive, including hatchbacks, sedans, SUVs, utes, and commercial vehicles.
How long can I keep the replacement car?
You can use the replacement vehicle for the entire repair period or until your claim is settled if your car is deemed a total loss.
How quickly can I get a replacement car?
Once eligibility is confirmed, we can arrange fast approval and prompt delivery, often on the same day or within 24 hours.